Shipping & Returns

Shipping and delivery

Cullera de Pal guarantees delivery to the carrier, the same day the order is placed, all orders that are made out before 13:00 am (Spanish time), provided that they are in stock, unless carried out in Saturdays, Sundays and holidays. In which case the order will be processed the first working day following the day of realization. Furthermore, it has to take into account that the deadlines are calculated in working days and can be altered by local or national holidays. Cullera de Pal reserves the right to vary the shipping and the company for which payment shall, regardless of what transpired in these pages, and if not any way be detrimental to the client.

 
The sending of material shall take place in a period of 1 to 2 days, provided the order is available in stock. The transport agency, usually MRW or UPS, who will deliver your order, we can deliver two or more shipments according to convenience and availability of Cullera de Pal .

 
For orders not available in stock, we will notify the customer the estimated delay.

 Cullera de Pal
ships to Spain and Europe.

Freight rates (excluding VAT) and transit times (once given the order to the transport agency) are defined as the weight of the order under the following tables:

Barcelona Province (24Hrs):

0-2kgs: 4.52 €
2-5kgs: 6.02 €
5-10kgs: 7.54 €
10-15kgs: 9.06 €
15-20kgs: € 10.33
20-25kgs: 12.10 €


Peninsular Spain, Portugal, Andorra and Gibraltar (24-48Hrs)

0-2kgs: € 6.52
2-5kg: € 8.52
5-10kgs: € 10.54
10-15kgs: € 12.56
15-20kgs: € 14.58
20-25kgs: € 18.10


Canary Islands (48Hrs):

0-1Kgs: 13.50 €
Additional Kg: 5.00 €


Balearic Islands (48Hrs):

0-1Kgs: € 12.01
Additional Kg: 3.05 €


Melilla (48Hrs):

0-1Kgs: 13.39 €
Additional Kg: 4.24 €


France (24-48Hrs)

0-1Kgs: 12 €
1-2kgs: 15 €
2-3kgs: 20 €
3-4kgs: 24 €
4-5kgs: 30 €
5-6kgs: 31 €
6-7Kgs: 32 €
7-8Kgs: 33 €
8-9Kgs: 34 €
9-10kgs: 35 €
10-11Kgs: 35 €
11-12kgs: 35 €
12-13kgs: 35 €
13-14kgs € 35
14-15kgs: 35 €
15-16Kgs: 35 €
16-17Kgs: 35 €
17-18kgs: 36 €
18-19Kgs: 36 €
19-20kgs: 36 €

 

Italy (24-48Hrs)

0-1Kgs: 12 €
1-2kgs: 17 €
2-3kgs: 20 €
3-4kgs: 23 €
4-5kgs: 27 €
5-6kgs: 40 €
6-7Kgs: 42 €
7-8Kgs: 43 €
8-9Kgs: 44 €
9-10kgs: 47 €
10-11Kgs: 47 €
11-12kgs: 47 €
12-13kgs: 47 €
13-14kgs: 47 €
14-15kgs: 47 €
15-16Kgs: 47 €
16-17Kgs: 47 €
17-18kgs: 47 €
18-19Kgs: 47 €
19-20kgs: 47 €
 

Benelux (Belgium, Netherlands, Luxembourg) (24-48Hrs)

0-1Kgs: 15 €
1-2kgs: 20 €
2-3kgs: 25 €
3-4kgs: 30 €
4-5kgs: 35 €
5-6kgs: 37 €
6-7Kgs: 38 €
7-8Kgs: 39 €
8-9Kgs: 40 €
9-10kgs: 41 €
10-11Kgs: 45 €
11-12kgs: 46 €
12-13kgs: 47 €
13-14kgs: 48 €
14-15kgs: 49 €
15-16Kgs: 50 €
16-17Kgs: 50 €
17-18kgs: 50 €
18-19Kgs: 50 €
19-20kgs: 50 €
 

United Kingdom - Germany (24-48Hrs)

0-1Kgs: 14 €
1-2kgs: 20 €
2-3kgs: 25 €
3-4kgs: 30 €
4-5kgs: 35 €
5-6kgs: 37 €
6-7Kgs: 39 €
7-8Kgs: 41 €
8-9Kgs: 42 €
9-10kgs: 44 €
10-11Kgs: 52 €
11-12kgs: 53 €
12-13kgs: 54 €
13-14kgs: 55 €
14-15kgs: 56 €
15-16Kgs: 57 €
16-17Kgs: 58 €
17-18kgs: 58 €
18-19Kgs: 58 €
19-20kgs: 58 €

 

Austria, Denmark, Finland, Ireland, Sweden (24-48Hrs)

0-1Kgs: 16 €
1-2kgs: 22 €
2-3kgs: 30 €
3-4kgs: 35 €
4-5kgs: 40 €
5-6kgs: 45 €
6-7Kgs: 48 €
7-8Kgs: 51 €
8-9Kgs: 55 €
9-10kgs: 57 €
10-11Kgs: 72 €
11-12kgs: 74 €
12-13kgs: 74 €
13-14kgs: 75 €
14-15kgs: 77 €
15-16Kgs: 79 €
16-17Kgs: 81 €
17-18kgs: 83 €
18-19Kgs: 84 €
19-20kgs: 85 €


Liechtenstein, Norway, San Marino, Switzerland (24-48Hrs)

0-1Kgs: 80 €
1-2kgs: 115 €
2-3kgs: 135 €
3-4kgs: 155 €
4-5kgs: 175 €
5-6kgs: 180 €
6-7Kgs: 190 €
7-8Kgs: 200 €
8-9Kgs: 210 €
9-10kgs: 220
10-11Kgs: 235 €
11-12kgs: 239 €
12-13kgs: 243 €
€ 13-14 Kgs: 248 €
14-15kgs: 253 €
15-16Kgs: 258 €
16-17Kgs: 263 €
17-18kgs: 268 €
18-19Kgs: 272 €
19-20kgs: 278 €
  

 
Eastern Europe (Bulgaria, Czech Republic, Slovakia, Slovenia, Estonia, Greece, Hungary, Latvia, Lithuania, Polonoa, Romania (24-48Hrs)

0-1Kgs: 20 €
1-2 Kgs: 28 €
2-3kgs: 32 €
3-4kgs: 37 €
4-5kgs: 42 €
5-6kgs: 45 €
6-7Kgs: 47 €
7-8Kgs: 50 €
8-9Kgs: 53 €
9-10kgs: 56 €
10-11Kgs: 59 €
11-12kgs: 61 €
12-13kgs: 62 €
13-14kgs: 63 €
14-15kgs: 64 €
15-16Kgs: 65 €
16-17Kgs: 66 €
17-18kgs: 67 €
18-19Kgs: 68 €
19-20kgs: 69 €
 

Returns

Our customer service department provides after-sales service to solve any problems with our products or shipments through which we try to offer a fast and efficient for our customers. You can contact us by going to the contact section.

If an order shipment is rejected, Cullera de Pal will notify this situation to the person who made the submission and reserves the right not to refund the amount paid.

If the customer receives a damaged product, it shall report it, not later than 48 hours, by contacting us. In this case, the customer is entitled to return your product and switch to another, provided that the product has not been tampered with and keep the original packaging.

 


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